TIMS Support & Maintenance
More than just hardware protection…
TIMS Medical offers comprehensive Support & Maintenance for our medical device hardware and software so your department and hospital experience what you really need: comfort. This comfort means immediate phone and online access to our technical services engineers, ensuring the seamless operation of your TIMS Medical hardware and software. Our commitment aims to prevent disruptions in patient studies, eliminating the need for rescheduling, and safeguarding vital revenue for your healthcare system.
Our support and maintenance services encompass:
Technical Support
Telephone and remote access support from our highly trained technical services engineers. Weekdays from 8:00a - 8:00p EST.
Software Updates
Your Support Contract includes free TIMS MVP software updates 1-3 times a year which includes enhancements such as template-based reporting, quantitative measures, standardized scoring, live-streaming procedures, and PatientView to name a few.
Online Training
We offer several regularly scheduled, weekly live online training sessions with classes ranging from introductory to power-user levels.
Preventive Maintenance
We recommend performing preventive maintenance on the systems every four months. Our technicians assist you online and over the phone with these important preventive procedures.
Advance Replacements
In the rare event of hardware failure (e.g., hard drive or memory issue), we dispatch an advance replacement within two business days via two-day service in the US and Canada.
TIMS Review
The yearly license of TIMS Review included with your TIMS system is renewed for an additional year with your Support & Maintenance contract. This is the standalone TIMS software license that is typically used in the speech, ENT, or GI office area.
Discounts on Trade-Ins
TIMS medical devices have five-year equipment life cycles. For customers with current agreements, we offer additional trade-in discounts after five years.
Discounts Parts & Cables
Receive a 50% discount on damaged or worn-out cables, accessories, and parts.
Value
In addition to the benefits detailed above, TIMS provides these valuable services at a significantly lower cost compared to the industry standard of 18% for support and maintenance services.
